Measurement
Relational capital can be quantified

WHY MEASURE RELATIONSHIPS?

The ability to identify and measure relational issues is a huge asset to company managers. Senior management spend much of their time dealing with stakeholders, and measuring social impact is the missing piece of the jigsaw in “triple bottom line” reporting.

WHERE RELATIONSHIPS HIT THE BOTTOM LINE

  • Good corporate governance requires an understanding of the impact of a company’s operations on the wellbeing of all stakeholders – for example, as set out in the new South African corporate governance code, King III.
  • Sales levels and sustainability depend on the quality and strength of relationships with customers.
  • Supply chain relationships are a key factor in long-term corporate profitability. ‘Industrial Relations’ between management and staff impacts employee motivation, rates of shop-floor innovation and labour productivity.
  • Relations with shareholders determine whether they stay with the company through the good times and the bad.
  • Relationships with regulators often determine the speed with which it is possible to introduce new products, what price they can be sold for and, ultimately, the breadth of profit margins.
  • Goodwill is in fact a proxy for a company’s relational capital, i.e. a measure of the strength and quality of the relationships a company has with its stakeholders.
  • Mergers and acquisitions involve a need to understand a company’s stakeholder relationships.
  • Competitive advantage, risk reduction, innovation, lexibility. brand value and reputation all  depend on good relationship management.

RELATIONAL PROXIMITY

The Relational Proximity Framework®, based on Relational Thinking, has been extensively tested and internationally deployed. It was developed in Cambridge, UK by Relational Research, which specialises in understanding and recommending policy change for issues connected to relationships.

The Relational Proximity Framework® is a groundbreaking approach to transforming organizational performance. It measures the amount of relational access individuals have to one another – access determined by formal or informal rules of engagement established either by the stakeholders’ own behavioural habits or by company practice and policy. By using it, management can address organization-wide relationship problems and strengthen the relational infrastructure on which productivity depends.

For more information on using Relational Proximity Framework®, please visit the Relational Analytics website.

 

Relational Analytics is based on years of research on the nature of relationships and how they affect businesses and organizations. For more information visit the website and order the book published by Cambridge University Press.

IDEAS

Freeing minds

An excerpt from Tim Montgomerie’s assessment of the impact made by Michael Schluter, untiring advocate of an alternative to the materialism of Left and Right. The Jubilee Centre and its leader – Michal Schluter – offered something different. Something that

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CITIES

How do we make cities work?

See the presentation by Michael Schluter CBE on Finance and Relationships Across Cities, from the 2017 Relational Thinking Week, held in Cambridge UK. https://youtu.be/4koV_uB8I0Y

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CONFERENCES

Working with relationship algorithms

The inaugural Stakeholder Relationship Algorithm workshop by Consult Ren was held on 7th November 2017 in Singapore. This workshop is designed to help participants breakdown the complex algorithm of forming strong relationships into simple steps. Through hands-on activities and reflective

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BUSINESS

Why is it only 31% of people thrive at work?

The latest RBEFF call was held on the evening of 28 November 2017. As the name suggests the call is for anybody interested in the role that relationships play in any of those three overlapping worlds – business, economics and

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